Case study · Kenya
Gulf African Bank rebuilt onboarding in under eight weeks.
A digital transformation programme with an established Kenyan bank, starting where the losses were largest: the account opening journey for retail and business customers.
This programme is built on the Maly platform and taken to market by SorenTech, the joint venture between Maly Tech and Soren Investment Company. Gulf African Bank holds the banking license, the customer relationship and all deposits. SorenTech provides technology and platform only, under a master partnership agreement with milestone-gated delivery.
The situation
A licensed bank losing applicants to its own process.
Gulf African Bank had the license, the customers and the branch network. What it did not have was a way for a customer to open an account without ending up in a branch, or a way for staff and agents to open one on a customer's behalf in the field.
What we built
- Full digitization of the onboarding journey for retail and business customers
- Assisted fast onboarding by bank staff and third party agents, on a tablet, in the field
- Instant account funding, so the customer onboards and transacts in minutes
- Digital finance journeys for fast, reliable Islamic lending with minimal risk
- Integration to the bank's existing core rather than a replacement
Why it moved quickly
The modules already existed and were already certified in other markets. The eight weeks went into integration, the bank's product and risk configuration, Shariah review, and user testing, not into building an onboarding engine from scratch.
Delivered
From mobilisation to onboarding in user acceptance testing.
Milestone-gated delivery under a master partnership agreement. Success-based economics: a fee per successfully onboarded customer, and a further fee on activation.
Digital onboarding first, then the wider digital banking and financing stages, each gated on the one before.
Start the conversation
Your onboarding, in eight weeks.
Send us the journey you run today and where applicants drop out. We will scope the rebuild against your core and your regulator.